Frequently Asked Questions
Welcome to our FAQ page. Here, you'll find answers to the most common questions about Explore Rebel Create. If you can't find what you're looking for, please don't hesitate to contact our customer service team.
Products
Q: What types of products do you offer? A: We offer a range of high-quality, ethically produced t-shirts featuring designs inspired by exploration, rebellion, and creativity.
Q: Are your products eco-friendly? A: Yes, we use organic cotton and eco-friendly printing methods for all our products. We're committed to minimizing our environmental impact.
Q: How do I care for my Explore Rebel Create shirt? A: We recommend washing your shirt in cold water and hanging it to dry. This helps preserve the print and extend the life of the garment.
Sizing
Q: How do your sizes run? A: Our sizes are true to standard US sizing. We recommend checking our detailed size guide before ordering to ensure the best fit.
Q: What if I'm between sizes? A: If you're between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a closer fit.
Ordering
Q: How do I place an order? A: Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I modify or cancel my order after it's been placed? A: We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately, and we'll do our best to accommodate your request.
Q: Do you offer gift wrapping? A: Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout.
Shipping
Q: How long will it take to receive my order? A: Domestic orders typically arrive within 5-7 business days. International shipping times vary by location. You'll receive a tracking number once your order ships.
Q: Do you ship internationally? A: Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.
Q: Is shipping free? A: We offer free standard shipping on domestic orders over $75. For orders under $75 and international orders, shipping costs are calculated at checkout.
Returns and Exchanges
Q: What is your return policy? A: We offer a 30-day return policy for unworn, unwashed, and unaltered items. Please visit our Returns page for full details.
Q: How do I initiate a return or exchange? A: Log into your account and go to your order history to start the return process. If you don't have an account, please contact our customer service team.
Q: Who pays for return shipping? A: For domestic returns, we provide a prepaid return label. For international returns, customers are responsible for return shipping costs.
Payment
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Is it safe to use my credit card on your website? A: Yes, our website uses SSL encryption to ensure your payment information is securely transmitted.
Promo Codes
Q: Where can I find current promo codes? A: Check our Promo Code page for current offers. You can also sign up for our newsletter to receive exclusive discounts.
Q: Can I use multiple promo codes on one order? A: Currently, we allow the use of one promo code per order.
Impact and Charity
Q: How does my purchase make an impact? A: A portion of every purchase goes towards supporting various charitable causes. Visit our Impact page to learn more about the organizations we support.
Q: Can I choose which charity my purchase supports? A: While we don't currently offer the option to choose a specific charity, we regularly rotate our supported causes. Check our Impact page for information on our current initiatives.
Account
Q: Do I need to create an account to make a purchase? A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information, and earn rewards.
Q: How do I reset my password? A: Click on the "Forgot Password" link on the login page, and follow the instructions sent to your email.
Contact Us
Q: How can I get in touch with customer service? A: You can reach our customer service team via email at support@exploreRebelcreate.com,